Agreements are binding at the moment they are concluded orally or in writing.
Delivery of services & Prices:
All services are performed in the grooming salon.
The dog must be brought on the agreed day and time, flea free and as far as possible from the tangle.
The dog should be picked up at the agreed time. There is no possibility to let the dog stay longer in the salon without discussion.
After 60 minutes, an hourly rate of €15 per hour will be charged.
The dog is well walked before the treatment.
If the dog is in heat, you must report this (the dog is of course welcome)
A sick dog will not be treated, if you bring your dog while you are aware that your dog is sick, the full costs will be charged.
For fleas, € 10 to € 20 extra costs will be charged.
Additional costs will be charged for tangles. €10 per 15 minutes.
Additional charges are also made for difficult behaviour. This is because the trim takes longer than usual.
No prices are given in advance. It is always an indication. Costs depend on size, coat type, coat condition and behavior of the dog.
Trimsalon 't Gouden Poetje is not liable if and insofar as obligations cannot be fulfilled due to force majeure.
Force majeure is understood to mean any strange cause, circumstance, which should not reasonably be at its risk. Disruptions in the electricity, frozen pipes and negligence of suppliers that are necessary for the execution of the agreement, illness of Trimster are expressly regarded as force majeure.
In the event of force majeure, 't Gouden Pootje reserves the right to suspend its obligations and is also entitled to dissolve the agreement in whole or in part, or to demand that the content of the agreement be changed in such a way that execution remains possible.
Under no circumstances is groomer 't Gouden Pootje obliged to pay any fine or compensation.
Are you unable to take your dog at the agreed time or date? That can happen. I would be happy to schedule a new appointment for you! Did you not cancel/change the appointment 24 hours in advance? Then I charge 50% of the costs. in case of a no-show we charge the full amount of the appointment.
The warranty does not extend beyond the re-performance of similar treatment if it was performed improperly. In the event of complaints, report this to the grooming salon within 48 hours. Only then are they of any value.
I don’t always shave the fur right away, but when I work always in the interest and health of the dog. Should it be a too painful and lengthy process to detangle the dog. I will always clip/shave the dog short with your permission.
extra costs with tangles are €1,- per minute.